Dublin Kitchens
We aim to make returns and refunds clear and fair for our customers.
We always aim to resolve any issues quickly and fairly to ensure customer satisfaction.
Below you will find the key information regarding eligibility, process, and conditions.
If you have any questions, our team is always happy to help.
1. Eligibility for Returns
- Standard (non-custom) products such as Worktops may be returned within 14 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
2. Non-Returnable Item
Custom-made or made-to-order products, including bespoke kitchens, cabinets, wardrobes, doors, panels, cornices, pelmets, plinths, and any other elements made specifically for your order, are non-refundable and non-returnable once ordered and manufactured, unless faulty or damaged.
Installed or used items cannot be returned.
- For full kitchen orders and site survey deposits, once a site survey has been carried out and designs have been created, the site survey deposit is non-refundable, as time and labour costs have already been incurred.
3. Damaged or Faulty Goods
- If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
- We may request photos as evidence.
- A replacement or refund will be arranged accordingly.
4. Return Process
To initiate a return, please contact us:
- Email: info@kitchens4u.ie
- Phone: +353 1 541 4410
Our team will provide return instructions and approval before any items are sent back.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked delivery service.
6. Refunds
- Once the returned item is received and inspected, refunds will be processed within 5–10 working days .
- Refunds will be issued to the original payment method.
- For full kitchen orders and site survey deposits, once a site survey has been carried out and designs have been created, the site survey deposit is non-refundable, as time and labour costs have already been incurred.
7. Delivery Charges
- Original delivery charges are non-refundable unless the return is due to an error on our part.
If you have any questions, please contact our support team.
8. For furniture products
Order Cancellation Before Dispatch
Orders After Dispatch
Returns for Non-Quality Reasons
- Return shipping costs are the responsibility of the customer
- A 30% handling fee may apply
- Products must be returned unused, undamaged, and in their original packaging
Exclusions
- Incorrect assembly, misuse, modifications, or improper handling
- Accidents, liquid damage, or unsuitable usage conditions
- Events outside our control, including fire, flooding, storms, or other unexpected incidents
